GRAND OPENING! THANK YOU FOR YOUR SUPPORT!

POLICY & FAQ

 

FREQUENTLY ASKED QUESTIONS

Where are the “men’s” and “women’s” apparel sections?

We aim to be an inclusive brand so all our garments are acceptable to wear for any and every kind of human and come in as wide a sizing range as possible!

What size should I get?

Our sizing chart can be found right here! Our return policy doesn’t cover products ordered in the wrong size. Please measure and order carefully! Consider gifting ‘wrong sized’ orders to your ‘right sized’ friends!

Tee Shirt Sizing Guide Figure It Out Apparel BellaCanvas

 

I can’t order outside of the US?

Currently we are solely shipping inside the US, but we will be opening to the worldwide market soon!

 

ORDERS

How are your products made?

In an effort to not be wasteful, our products are made-to-order. We work with a top tier print-on-demand company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at figureitoutapparel@gmail.com

How long will it take for me to receive my order?

On average, you will receive your order about one to two weeks after placing your order. We appreciate your patience!

Problem with your order?

Whack! How could we?! We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at figureitoutapparel@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

SHIPPING

Please ensure you're using the correct address and zip codes.

USPS ZipCode Tool 

 

RETURNS

What’s your return policy?

We don’t offer returns and exchanges since our products are made-to-order, but if there’s something wrong with your order, please let us know by contacting us at figureitoutapparel@gmail.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at figureitoutapparel@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at figureitoutapparel@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Wrong Address?

If the address you provided is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).